Observation mode is free
As long as nothing is sent to your customers, nothing is charged. That phase measures whether this is worth it at all.
Pricing
You pay for resolved cases.
Not for logins, not for seats. A per-seat price rewards precisely the opposite of what this product is meant to do.
Three commitments about the model
Handovers are free
Charging for a handover would be an incentive to lower the threshold — and to work against the product's own promise.
Resolved means no comeback
A case counts as resolved when it was answered and produces no follow-up within 72 hours.
Why there is no number here yet
Because it has not been measured. The price per resolved case depends on what a case costs to run, and that number only emerges from the first observation runs.
An invented number on this page would cost more later than a missing one. Until then: we work your case out on your real requests before you decide.
Common questions
- How long does setup take?
- One channel and your first sources connect quickly. Observation mode takes longer — and it should, because that is where the calibration happens.
- Do we need a well-kept wiki?
- No. Most answers come from stock, orders and resolved cases, not from documents.
- What if we want to stop?
- Hit the stop switch and cancel at the end of the month. Your data is deleted after the agreed period.
- Does this replace our support team?
- No. It takes the same four questions off their desk. Anything needing judgement still reaches people — just faster and pre-sorted.
A quote based on your numbers
Tell us your request volume and your systems, and we will work it through.